Benefits of cooperation with Sterling One of our long term clients, a serviced office space provider, uses our service as their next step if their customers fail to make payment beyond final demand stage. Having a reliable partner to call on when a debtor refuses to pay has proven to work well as a bolt on [...]
Recruitment sector debtors Every business has heard of cash flow, cash flow problems, late-payment and most have experience of all of them at some point. When you are a recruiter, as many of our clients are, you are supplying staff which are the life and soul of your customers business - it’s a delicate situation which [...]
An accountancy firm who had been reluctant to use debt recovery before wanted to be guided through our business debt recovery process and to know what to expect along the way. As with any business decision, engaging a debt collector can seem daunting at first. Partners in accountancy firms are particularly cautious when it comes to [...]
Business as usual until… You own a business and your customers pay you mostly within the payment terms, but sometimes they don't and there are slightly overdue invoices. But so long as they do pay and it’s within reasonable time, your business relationship with them goes along smoothly. Then a late paying customer case is brought [...]
The debt and how it occurred One of our long term clients in the recruitment business came to us with amounts owed to them totalling almost £43,000. The total amount, consisting of many invoices from a customer of theirs who had previously paid on time and had never given any cause for concern, had accrued over [...]
‘Back door hires’, ‘back door placements’, or ‘back dooring’ is a regular and frustrating occurrence for Recruiters worldwide. This is when a client engages a candidate without letting you know thus avoiding your fee. Sometimes it is a deliberate attempt to avoid payment, often it is simply poor process at the client or a misunderstanding of [...]
The client in this example is a supplier to the catering sector. One of their customers had run up a debt of over £6,000 then just stopped ordering and communicating. The debtor had run into difficulty with their business, even though our client allowed them some extended credit to help maintain and build a strong relationship [...]
Invoice Value: £25,019.88 for office rental Reason for non-payment: ‘Debtor stopped communicating with client’ Action taken: When making calls to the debtor explaining why the debt was owed, we saw the best way to resolve this debt quickly, we changed the focus of our collection to the guarantor. This then opened up all the communication required [...]
This business debt recovery example comes from where our client was unable to generate a response from their client for invoices that dated back to April. Sterling made contact with the debtor who raised various queries with some invoices but not the entire balance, so working with both the debtor and the client Sterling managed to [...]
Our client based in the U.K. chose to work with Sterling as we proved to have the best relevant international B2B debt recovery experience. Their client/debtor based overseas was not responding to contact and had previously only responded with delaying tactics. The debtor owed a considerable amount of money for completed project work and this required [...]
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