FAQ

If you’ve received a letter or call from us the FAQ’s below may help. Please contact us if you have any queries or wish to arrange payment.

Contact Sterling:

By email : collections@sterlingdebtrecovery.com

By phone : 0208 8199223

By fax : 0203 7738872

By post : 483 Green Lanes, London, N13 4BS

Who are Sterling Debt Recovery and why have you contacted me?
  • Sterling Debt Recovery is a trading name of Sterling Outsourcing Sp zoo
  • Sterling Debt Recovery are a Business to Business Debt Collection Agency working on behalf of our customers
  • Sterling have contacted you as we have been instructed by our customer that you have payments outstanding on your account. Sterling have been instructed to take action to collect the outstanding payment.

Consequences of non-payment

In circumstances where a debtor refuses to make payment or agree a reasonable payment schedule or settlement then Sterling will use the most robust and effective litigation and enforcement route available in order to recover funds quickly. Options open to us include :

  • Winding up or bankruptcy petition.
  • Charge on a property for home-owners.
  • Instruct a court enforcement officer to remove goods.
  • Attachment of earnings orders so that the debtors employer pays us direct.
  • Order to attend court with risk of criminal conviction for non attendance.
  • In situations where a Limited company is unable to pay a debt we may take direct action against a Director should we have reason to believe that they have acted inappropriately, for example continuing to trade whilst insolvent.

We urge all debtors to contact us to discuss options for settlement of the debt.

What should I do now?
  • If you believe there is a mistake and debt is not due, you have a query, or you are not liable for this debt then please contact us to inform us by telephone, email or fax.
  • Otherwise please contact us to arrange payment by telephone or email.

How can I pay?

By Cheque or Postal Order

Make your cheque or postal order payable to Sterling Debt Recovery. Write your Sterling reference number on the back of the Cheque or Postal Order and send to:

Sterling Debt Recovery, 483 Green Lanes, London, N13 4BS

By Bank Transfer

Please pay to : Sterling Debt Recovery

Sort Code : 30-92-79

Account Number : 54235768

IBAN : GB87LOYD30927954235768

BIC : LOYDGB21264

Please quote the reference number from the top left hand corner of our letter.

I admit I am responsible for the debt but can’t afford to pay it, what can I do?

Please call us to discuss your account. We will discuss the situation with you and offer advice. We may be able to agree a suitable payment plan.

I would like to make a complaint, how can I do this?

Sterling take complaints seriously and operate a structured process in which a senior independent member of staff will investigate your case. If you have reason to complain about the way Sterling have handled your case please email full details, including your Sterling reference number to complaints@sterlingdebtrecovery.com, otherwise please write to us at the address above.