Testimonials

Case studies and testimonials are available on request. Contact us for more details.

 

Managing Director of a Corporate Intelligence Company

We were impressed with the efficiency and professionalism of the team at Sterling Outsourcing and we would have no hesitation in recommending them. They were responsive and effective, and always kept us immediately informed of new developments in the debt recovery process. Furthermore, they ended up recovering more of the debt than we had initially expected, as the debtor had proven to be stubborn and hostile. Despite these challenges, Sterling Outsourcing kept up the pressure on the debtor and managed to negotiate a very satisfying settlement.

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Operations Director, Award winning SEO / Digital Marketing Co.

Sterling did a fantastic job for us in recovering debt we had planned on writing off. The process was incredibly straight forward and Sterling delivered a very professional service throughout. Sterling were recommended to me by a trusted contact and I’d pass on the recommendation to anybody looking for a debt recovery agency

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Recruitment Consultancy, IT, Finance&Accounting, UK, Director

We had been trying to get payment from a client for quite some time without any luck. They ignored all emails and phone calls so I was left with no option but to seek help from a reliable debt agency. After reviewing other competitors I chose Sterling largely based on the fact they have experience recovering money within our business sector. After providing them with the relevant info needed they started working my case immediately and I was very surprised at how quickly they were able to recover the debt. The whole process was hassle free and very smooth, and the best part is it didn’t cost me a penny as Sterling’s fee was recovered from the other side too! I cannot recommend them highly enough, I will certainly be using them again if and when the time arises.

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Professional Services Business, Operations Director

“Sterling did a fantastic job collecting historic debts, some dating back over a year and in some cases, even collecting interest on the debt so therefore receiving more than we had expected. I would definitely recommend using Sterling as it has saved us a lot of unnecessary legal proceedings.”

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International Recruitment Specialists – niche sector, Director of Sales

‘We partnered with Sterling regarding a recruitment placement fee due to us from an overseas client based in the U.S. Sterling took an understanding and comprehensive approach to this situation. Following their analysis they informed us they had identified assets in the UK (a subsidiary) and had proposed legal proceedings in the English courts which would then be followed with enforcement against the UK assets. The placement was unfortunately disputed although our strict protocol had been followed, however following negotiations and the debt recovery effort led by Sterling, an offer was made to pay 75% of the debt, which we accepted as we wished to be fair and just. This was a significant fee for us and as a boutique and well respected business in the sector this fast result ensured immediate payment which in turn ensured our cash flow. We avoided delays, uncertainty and any upfront legal costs. We would certainly work with them again if this rare and unfortunate situation should arise into the future.’

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Director, Managed Print Services Company, UK

“In a business where we issue a large amount of mixed low and high value invoices to business customers, we have found a huge benefit both in time saving and increasing our cash flow, through using Sterling. We pass a file of late paying customers to Sterling, they collect the invoices, they increase the amount we get paid by the customer because of being late, and make the customer pay the debt recovery fee… brilliant.”

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Advanced Electrical Equipment Supplier, Director

“Sterling delivered payment as promised from a broken relationship with a client of my business who delayed payment and in the end tried backing out of our agreement and just refused to pay. I had spent far too much time and effort chasing and hearing promise after promise whilst the relation was deteriorating more and more. Sterling took the stress and burden of chasing for this payment away from me and resolved the dispute extremely fast. Any similar situations I’ll face in the future I will simply be passing to them to act on my behalf straight away.”

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Accounting, business advisory and tax consulting firm, London, Manager

“We have used Sterling Debt Recovery’s services only a few times over the last year and have found them to be courteous and professional in their way of dealing with collecting debt. We would certainly recommend them to any business that needs support to collect payment from old outstanding debtors. Also, you don’t have to pay an up-front fee, but only when the debt is collected and is based on a percentage of that debt which means that any business can afford to use their services.”

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Nationwide provider of Interpreters and Translators, Owner/Director:

We have been using Sterling Debt Recovery for several years. I found their communications very effective. Many times when I heard a story from a client and went back to Sterling , I found that Sterling records and information was correct and reliable. They did a marvellous job by recovering £70k without damaging our relationship with the clients. Most of the debt was nearly written off but Sterling recovered very skilfully. Their records accuracy, legal knowledge and experience made me fan of Sterling debt Recovery.
I personally highly recommend this company to any small company dealing with occasional business to business debts or any size of larger company dealing with a high volume of debts.

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Recruitment Resourcing Company, UK, Client Services Director

“Although we use credit insurance, not all of our debts are covered, in particular we have difficulty with back-door cases. We have used other debt collection agencies in the past but they were not able to resolve disputes and in most cases simply tried to pass our case on to a solicitor to lodge a claim. Sterling have been different. As Sterling’s debt collectors and their solicitor have considerable expertise in the Recruitment sector they have been able to negotiate successfully with our debtors, resolving disputes and explaining their liability to them. In all but a few cases Sterling have been able to collect the debt without taking legal action, and sometimes they are able to collect late fees to cover their charge to us. Where legal action has been necessary Sterling have used the solicitor based in their office. This has made the process easier for us and his rates are extremely good. I’m always confident that he is doing his best to get us the best result in each case.”

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Specialist Recruitment Solutions Company, Engineering and Health Care Sector, CEO

As a professional recruitment company, choosing Sterling Debt Recovery to deal with our debtors has proven to be very successful. We don’t have many bad debtors but the couple we’ve passed to Sterling have both paid. One of the debts also required a court claim which the solicitor dealing with Sterling dealt with impeccably, in addition all our costs were recovered. Their knowledge of the recruitment sector goes a long way to bringing fast undisputed results. They even suggested tailored improvements in our own Terms, reducing exposure to similar problems from debtors in the future. I am confident and satisfied to be working with them.

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Recruitment and resourcing company, health care sector, Managing Director

‘We used Sterling debt recovery to recover a 9 month old debt where a multi site, large client of our business was refusing to pay a fee for work completed. Sterling took over the debt and within two weeks had secured an agreement in principle from the client for the full settlement of the debt. Money was received in our bank account in under one month. Importantly, they managed to achieve this without damaging the forward business relationship.’

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Specialised Contract Recruitment Agency, Wales

We were having serious issues with a customer in relation to non payment of invoices. This was a new experience for us as fortunately our clients are normally excellent payers. We enlisted the assistance of Sterling Debt Recovery to recover the debt and we have been more than happy with their service and professionalism, the debt has now been paid in full and we will use their services again 100% if we encounter any more issues

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Accountancy firm, London, £20m t/o

It’s not often we suffer bad debtors but we have had a number of cases where our client has gone missing or has refused to pay their bill. Sterling Debt Recovery are always able to track down the debtor and usually collect without having to go legal. As a credit manager it’s good to have a debt collection partner I can trust.

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Printing firm, Watford, £2m t/o

Within the first month of service Sterling had recovered debts which we had assumed would have to be written off. Their professionalism and dedication means that we can concentrate on growing the business knowing that Sterling will ensure our invoices are paid promptly.

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Recruitment Sector Client, London, £12m t/o

Sterling have been able to collect from customers who we never thought would pay. They understand our business and our contractual terms so they can deal with our debtors in a professional and knowledgeable way.

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Event Organiser, London

We enlisted the services of Sterling Debt Recovery after acquiring some debts from a few of our customers. Our attempts to recover these particular balances yielded no results and having researched debt recovery services online Sterling’s website was the most approachable, clearly presented one. After a quick phone consultation with their very helpful staff I assigned several cases over to them. Within less than a week one case was sorted and paid and more have continued to be since. We look forward to having a long business relationship with Sterling and feel we can rely on them getting fair, considered results.

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Drainage and waste sector, UK, Director

They were recommended to me by a business colleague and we have had on occasion reason to use their services to collect a payment from a client of ours who did not want to pay his invoice for services we provided. We were considering writing the debt off when we decided to ask for help to recover the debt. They acted promptly and with minimum input needed from our company and we avoided any unnecessary legal costs and the debt was collected quickly and efficiently. After proving themselves with this client we won’t hesitate using them to collect monies owed to us as soon as they arise without waiting until the debt is almost ready to write off and spending hours running after payments ourselves…

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Recruitment Specialists IT & Engineering, Managing Director, Surrey

One of our long term clients had built up a debt of £3300 and despite making repeated promises to pay no money was forthcoming. We tried sending a solicitor’s letter but this had no effect and we did not want to risk throwing good money after bad for legal action. For me it was business principal which made it important to collect these invoices. I had received an introduction from Sterling so I contacted them to find out what was on offer from debt collection agents. Sterling didn’t suggest jumping straight in with legal action, they just collected any relevant background info from me regards the debt and offered to work on a commission only basis with no payment up front. This was the result: 2 weeks later Sterling informed me they had negotiated to recover more than £4000 from the debtor, this being the total invoice value plus late charges. This meant that after deducting Sterling’s fee I would still recover more than the outstanding invoice value. I’m delighted with the service and if I have a bad debtor in future I’ll contact Sterling first.

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Director, Healthcare Media Production company, UK

We were struggling to obtain payment from a large international client. We used Sterling Debt Recovery to assist with this issue. Sterling responded swiftly and professionally when dealing with our client and recovered our debt in a very short time. We are very pleased with the service they provided and their high level of professionalism. I would not hesitate to use them in the future should such a situation arise again.

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Accountancy firm, London, £12m t/o

In the past we have tended to go directly to a law firm when faced with a bad debt and often this ended up costing us more than we recovered. Sterling focus on getting the best financial outcome for us whereas a law firm is just focusses on winning the case. Sterling involve their solicitor early in the process to negotiate with the debtor. This means they can usually collect the debt without going to court and if legal action is needed they have a better understanding of what is involved and which route to take. I regularly recommend Sterling to my clients if they have trouble with bad debtors.

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Waste Management company, Brighton, £1m t/o

A very smooth and easy to use debt collection service. I spoke to Graeme who asked me a couple of questions. He kept me updated when he started discussions with the debtor and the next thing I know I was informed that we have been paid.

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Business Intelligence Company, London

We sent Sterling a debt that was 6 months old. We had given up hope of it ever being paid as we had chased the debtor repeatedly and received no response. I was pleasantly surprised that not only did Sterling get my debt paid quickly, they also managed to get the debtor to pay late payment charges so that I received more than my outstanding invoice value after payment of Sterling’s fees. I would certainly recommend Sterling and will be using them in future if I am unfortunate enough to suffer from another bad debtor.

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UK, Purchasing and Supply Recruitment Consultancy

‘I have used Sterling on more than one occasion and I have found the service to be both quick and effective. The debts I placed were recovered in full in addition to our costs. On that basis I would recommend Sterling to anyone seeking a swift collection of an outstanding debt.’

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Fashion Wholesaler, Wells, £2m t/o

Sterling‘s debt collection service has been a great help to us over the years. If the customer is not insolvent then Sterling will collect, and when they can’t get payment they call me to advise me whether or not legal action with their solicitor is likely to be worthwhile. This means that I dont have to worry about throwing good money after bad.

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Accounts Manager/Credit Controller, Waste collection company, London

We have been using Sterling Debt Recovery now for almost two years. They have proved far more effective than other Debt Collection Agencies we have used in the past. They seem to be able to collect debts that we ourselves would normally have difficulties with or we would write off. Have had only one write off since we have been with them. They also advise when we need to escalate the debt, which is rare, to another level. This usually proves very effective both in terms of time and costs.

We would highly recommend them.

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IT Services, Telford, £7m t/o

“We rarely suffer from bad debt, but when this does happen it’s good to have a trusted partner who we can rely on to get the best result for us. When one of our clients refused to pay we decided to give Sterling Debt Recovery a try. They were offering to collect on a commission only basis, which appealed to us as we were wary of throwing good money after bad. Within a few weeks of contacting Sterling they had collected our full debt and transferred the funds to us a few days later. Not only that, Sterling also managed to collect late payment charges from the debtor, so that even after they had deducted their fees we received more than our initial invoice value.”

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Accountancy firm, London, £1m t/o

We have worked with Debt Collection companies before and we found that they would do little more than send letters then ask us to pay them for legal action. Sterling Debt Recovery has been different. They collect debt by negotiating with our debtors and have given us guidance on whether or not to begin the litigation process. We were impressed by their service and honest approach.

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Editor & Director: Medical publication

Sterling Debt Recovery are the most honest and reliable company I have ever worked with. They have exceeded my expectations repeatedly. A former business partner owed me a large amount of money, due to the debtors attitude I had given up hope of ever getting the money. Within a short time of contacting Sterling Debt Recovery their team had worked out a payment plan, which to my amazement the debtor stuck to.

Having a trained solicitor in their team made a real difference, his knowledge of bankruptcy law helped the debtor see that there were serious consequences for non payment. I am extremely happy with their service, professionalism and attitude. They will be my first point of call for all such matters in the future.

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