Case Study: HireChecker Back Door Hire Service for Goodwin Recruiting

Goodwin Recruiting are a coast-to-coast recruiting agency serving the entire United States. They have over 130 recruiters in 35 states and over 80 cities. Their recruiters know and focus on local markets as well as geographic markets where they have strong networks and personal connections. They have been in operation for over 20 years – listed by Forbes as one of the Top 150 professional recruiting firms in the US in 2020.

Their range of services include professional recruitment for: Executive Search, Hotel & Restaurant, Finance & Accounting, Senior Living & Healthcare and Manufacturing & Engineering. Goodwin’s clients range from single, independently owned operations to large, publicly traded organizations.

Recruitment for the hospitality industry is fast-paced with a quick turnaround on filling vacancies. Even though Goodwin have close and regular communication with both candidates and clients, inevitably there are occasions where the candidate is employed without them being informed. This is often a genuine and unintentional oversight by the client. It is known in the recruitment industry as a back door hire.

Checking for back door hires is time consuming

The COO of Goodwin Recruiting, Scott Gaba said; “We do have an in-house process for checking back door hire cases but it takes time and the main priority of our staff is filling vacancies. It’s inevitable that some cases are missed which of course means lost revenue.”

Goodwin initially tried using a back door hire finder service from a previous provider to support them, but after using the service for a year they had not found any cases.

“We were convinced that back door cases must be occurring, so we decided to try a different service. After searching the market we found a company based in Europe who met our criteria with a very good proven track record; Sterling Debt Recovery.

Sterling specialises in debt recovery for the recruitment sector, and provides a back door hire search service called HireChecker. Following initial conversations it was agreed that Sterling would run a search on data which had already been processed by the previous supplier, to see if they could find cases where the previous supplier had found none.

Understanding the hospitality recruitment sector

One of the factors that make back door cases hard to find for Goodwin is the multiple brand names used by hospitality businesses such as bars and restaurants. Goodwin may have a contract with the group holding company, but a candidate may be employed by any one of the many brands within the group. It was