This business debt recovery example comes from where our client was unable to generate a response from their client for invoices that dated back to April.
Sterling made contact with the debtor who raised various queries with some invoices but not the entire balance, so working with both the debtor and the client Sterling managed to establish the non-queried balance and arranged for its immediate payment. Sterling then ensured that the queries were validated and rectified where applicable and further payments were then made by the debtor to clear the debt owed.
The debtor paid the valid debt value passed to us in full plus enough in late fees and charges (some fees were removed due to valid queries), to cover the cost of our win only commission.
Escalating to Sterling generated a response from the debtor and our skilled approach to the situation working with both client and debtor, managed to successfully salvage a failing business relationship.