Business as usual until… You own a business and your customers pay you mostly within the payment terms, but sometimes they don't and there are slightly overdue invoices. But so long as they do pay and it’s within reasonable time, your business relationship with them goes along smoothly. Then a late paying customer case is brought [...]
The client in this example is a supplier to the catering sector. One of their customers had run up a debt of over £6,000 then just stopped ordering and communicating. The debtor had run into difficulty with their business, even though our client allowed them some extended credit to help maintain and build a strong relationship [...]
Invoice Value: £25,019.88 for office rental Reason for non-payment: ‘Debtor stopped communicating with client’ Action taken: When making calls to the debtor explaining why the debt was owed, we saw the best way to resolve this debt quickly, we changed the focus of our collection to the guarantor. This then opened up all the communication required [...]
This business debt recovery example comes from where our client was unable to generate a response from their client for invoices that dated back to April. Sterling made contact with the debtor who raised various queries with some invoices but not the entire balance, so working with both the debtor and the client Sterling managed to [...]
Our client based in the U.K. chose to work with Sterling as we proved to have the best relevant international B2B debt recovery experience. Their client/debtor based overseas was not responding to contact and had previously only responded with delaying tactics. The debtor owed a considerable amount of money for completed project work and this required [...]
Major international recruiter integrates Sterling’s Debt Recovery service into their credit control process.
A major international recruitment company was struggling to keep on top of their outstanding invoices. The credit control department were spending too much time on older debts, distracting them from the main ledger, slowing down payments and affecting customer relationships. After testing Sterling’s commission only debt recovery service the recruitment firm decided to add the service [...]
Sterling wins ‘Best Business Support Company of the Year’ in the Recruitment International Industry Supplier Awards 2018!
For over 10 years (since 2007) Sterling has been successfully collecting debts for all kinds of recruitment agencies all over the UK and abroad. With this experience we have developed a special focus on this sector of our business and created a dedicated branch, to work exclusively with recruitment agency clients for best results. You can [...]
A small sized technology company based in the UK recently engaged us when their customer failed to pay an invoice at the value of £4k. Their customer was based overseas, and communication had broken down when the payment had become overdue, and was frustrating and very time consuming for our client to deal with. Our debt [...]
A UK fashion re-seller company recently informed us of a customer who was failing to pay invoices at the value of £2.5k. There was a lengthy chain of promises made by the customer that the overdue invoices would be paid; however, they were not. Our debt recovery team advised the debtor to pay plus to pay [...]
International debt recovery - multiple debts linked to same Director. An international virtual office company passed us debts from four of its branches. We established that a number of the debts were linked to the same director, and after discussions with our client found that a director’s guarantee was in place, despite him resigning from one [...]