Business as usual until… You own a business and your customers pay you mostly within the payment terms, but sometimes they don't and there are slightly overdue invoices. But so long as they do pay and it’s within reasonable time, your business relationship with them goes along smoothly. Then a late paying customer case is brought [...]
The client in this example is a supplier to the catering sector. One of their customers had run up a debt of over £6,000 then just stopped ordering and communicating. The debtor had run into difficulty with their business, even though our client allowed them some extended credit to help maintain and build a strong relationship [...]
Invoice Value: £25,019.88 for office rental Reason for non-payment: ‘Debtor stopped communicating with client’ Action taken: When making calls to the debtor explaining why the debt was owed, we saw the best way to resolve this debt quickly, we changed the focus of our collection to the guarantor. This then opened up all the communication required [...]
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