Professional Debt Recovery & B2B Solutions
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Sterling Debt Recovery: Professional B2B Solutions
Specialises in collecting delinquent debt and offers comprehensive solutions that provide the best cash outcome for businesses to recover overdue invoices and resolve financial disputes. We have an experienced team of collectors who work professionally and persistently to achieve effective recovery of debt while maintaining a professional corporate image. Whether it’s a domestic or international debt recovery challenge, our expertise in cross-border debt collection and legal enforcement ensures efficient and effective business debt recovery services.
Our service objectives are:
- Overdue Invoice Collection: Get the best cash outcome for our client by efficiently recovering outstanding payments and improving financial health.
- Cross-Border Debt Collection: Seamlessly handle international b2b debt recovery challenges by retaining a professional image with debtors while recovering funds.
- Enhanced Customer Relationships: Provide useful feedback and advice to the client to avoid bad debts.
- Tailored Comprehensive Solutions: Customised approach to specific needs and requirements, to make it easy to do business with us.
We understand how different debtors respond differently to various communications. So, while phone negotiations remain our primary focus, we will strategically use letters, emails, faxes, and SMS where appropriate to maximise debt recovery.
Contact Sterling Debt Recovery today to learn more about our business debt recovery services and how we can help you.
Technology that works for you
At Sterling, we strategically use technology to improve the debt recovery processes, while we recognise its importance, yet, we do not rely on it to achieve results. Our debt recovery system has been developed using our best-in-class technology. It automates administrative tasks such as generating letters, emails, and reports, allowing our experienced collectors to focus their time and effort on investigating and negotiating with debtors.
Our advanced system also plays an important role by producing status and reconciliation reports for clients which streamlines operations. However, our collector’s expertise and personalised approach drive our debt recovery agency’s success.
Handling disputed debts
Whilst many debtors can be categorised as ‘can’t pay’ or ‘won’t pay’, Sterling Debt Recovery carefully analyses each situation to identify valid disputes. We work diligently and examine the facts about the terms of business to explain to debtors clearly why their claims are invalid and the consequences of non-payment. In some cases, we may escalate the debt to our solicitor* for financial dispute resolution but usually avoid the need for formal legal enforcement of debts.
For debtors who genuinely ‘can’t pay’, our experienced collectors negotiate most appropriately to collect the debt as quickly and cost-effectively as possible with fewer recovery efforts. However, for those debtors who deliberately ‘won’t pay’, the explicit threat of a litigation and legal enforcement route is usually successful in persuading them to resolve the matter.
In some cases, debtors may believe they are protected by a limited company or believe their assets are hidden. Still, we are equipped to address these situations by potentially lifting the ‘corporate veil’ or opting for other legal debt litigation/enforcement routes to secure payment.
When litigation is necessary
Where Sterling is unable to collect in our debt recovery process, there may be instances where we may recommend escalating the debt to our legal team*. Where we believe litigation is appropriate, we carefully assess the situation and reach out to you to discuss our reasoning, explaining the process, the potential benefits, risks, and costs, and the likelihood of success.
Unlike many law firms, that focus on courtroom victories, which will not necessarily achieve payment, and even if it does the costs of action can exceed the value of the debt recovered. So, our primary objective is to achieve a positive financial result, so we consider the chances of effective legal enforcement as well as the costs and potential risks of litigation when advising on taking action.
* Sterling Debt Recovery uses an independent 3rd party solicitor. You can see more information here legal services.
