I have engaged the services of Sterling Debt Recovery on several occasions to help us to recover fees owed to us that we were unable to recover ourselves. Everyone that I dealt with at Sterling offered efficient, professional and knowledgeable service to help us to achieve our outcomes. I have recommended the services of the Sterling group to others, and they have received the same levels of efficient and professional attention that we did.
My experience with Sterling was the first time we had ever used a debt recovery agency so we were unsure what to expect and if we would even see any kind of result. I was pleasantly surprised, Sterling managed to turn the debt around and get it paid with additional late charges and had the payment in our bank account all within a 7 day period. The process was efficient and seamless and I was kept in the loop the whole way through the process. Having dealt with Anthony and Neil the customer service they both provided was impeccable and I wish I had found out about Sterling sooner.
I would most definitely recommend to any business trying to recover debt and I would use Sterling’s services again. Thank you for making such an unpleasant debt recovery situation so easy to resolve.
As a professional recruitment company, choosing Sterling Debt Recovery to deal with our debtors has proven to be very successful. We don’t have many bad debtors but the couple we’ve passed to Sterling have both paid. One of the debts also required a court claim which the solicitor dealing with Sterling dealt with impeccably, in addition all our costs were recovered. Their knowledge of the recruitment sector goes a long way to bringing fast undisputed results. They even suggested tailored improvements in our own Terms, reducing exposure to similar problems from debtors in the future. I am confident and satisfied to be working with them.
‘We used Sterling debt recovery to recover a 9 month old debt where a multi site, large client of our business was refusing to pay a fee for work completed. Sterling took over the debt and within two weeks had secured an agreement in principle from the client for the full settlement of the debt. Money was received in our bank account in under one month. Importantly, they managed to achieve this without damaging the forward business relationship.’
“Sterling did a fantastic job collecting historic debts, some dating back over a year and in some cases, even collecting interest on the debt so therefore receiving more than we had expected. I would definitely recommend using Sterling as it has saved us a lot of unnecessary legal proceedings.”
We had been trying to get payment from a client for quite some time without any luck. They ignored all emails and phone calls so I was left with no option but to seek help from a reliable debt agency. After reviewing other competitors I chose Sterling largely based on the fact they have experience recovering money within our business sector. After providing them with the relevant info needed they started working my case immediately and I was very surprised at how quickly they were able to recover the debt. The whole process was hassle free and very smooth, and the best part is it didn’t cost me a penny as Sterling’s fee was recovered from the other side too! I cannot recommend them highly enough, I will certainly be using them again if and when the time arises.
“Although we use credit insurance, not all of our debts are covered, in particular we have difficulty with back-door cases. We have used other debt collection agencies in the past but they were not able to resolve disputes and in most cases simply tried to pass our case on to a solicitor to lodge a claim. Sterling have been different. As Sterling’s debt collectors and their solicitor have considerable expertise in the Recruitment sector they have been able to negotiate successfully with our debtors, resolving disputes and explaining their liability to them. In all but a few cases Sterling have been able to collect the debt without taking legal action, and sometimes they are able to collect late fees to cover their charge to us. Where legal action has been necessary Sterling have used the solicitor based in their office. This has made the process easier for us and his rates are extremely good. I’m always confident that he is doing his best to get us the best result in each case.”
We were having serious issues with a customer in relation to non payment of invoices. This was a new experience for us as fortunately our clients are normally excellent payers. We enlisted the assistance of Sterling Debt Recovery to recover the debt and we have been more than happy with their service and professionalism, the debt has now been paid in full and we will use their services again 100% if we encounter any more issues
One of our long term clients had built up a debt of £3300 and despite making repeated promises to pay no money was forthcoming. We tried sending a solicitor’s letter but this had no effect and we did not want to risk throwing good money after bad for legal action. For me it was business principal which made it important to collect these invoices. I had received an introduction from Sterling so I contacted them to find out what was on offer from debt collection agents. Sterling didn’t suggest jumping straight in with legal action, they just collected any relevant background info from me regards the debt and offered to work on a commission only basis with no payment up front. This was the result: 2 weeks later Sterling informed me they had negotiated to recover more than £4000 from the debtor, this being the total invoice value plus late charges. This meant that after deducting Sterling’s fee I would still recover more than the outstanding invoice value. I’m delighted with the service and if I have a bad debtor in future I’ll contact Sterling first.
“We have worked with Sterling debt recovery on several occasions & from the start they have been clear open & honest with what they can do for us.
Their fee structure is very clear & on the few occasions we have had to take action against clients for breaching our terms Sterling debt recovery has done an excellent job of communicating & resolving issues with these clients on our behalf.
Sterling debt recovery are now our first port of call regarding any outstanding debt issues.
I do not hesitate to recommend their services to other businesses.”
I’d just like to say thank you once again you Sterling Debt Recovery, and Anthony in particular, for making the process of acquiring our unpaid debts as easy as possible.
As soon as we provided the evidence required Anthony began the process of establishing the fee due to us, and made contact with the company in question. Anthony kept us up-to-date throughout, and before long we were discussing when we the funds would be transferred, and how much our bottom line would be if the company tried to negotiate. In the end, Anthony was able to negotiate a very reasonable figure and we received a large chunk of our debt, when previously there had been very little hope at our end of ever seeing a penny!
Thanks for your help Anthony, and we will definitely be calling Sterling Debt Recovery again the next time we need you!
‘Graeme and Anthony are a pleasure to work with, they are clear and concise, personable and they communicate professionally. The service they provide has helped our business recover funds due to us, so for us using Sterling Outsourcing is a no-brainer. Here’s to a long and prosperous business relationship!’
‘I have used Sterling on more than one occasion and I have found the service to be both quick and effective. The debts I placed were recovered in full in addition to our costs. On that basis I would recommend Sterling to anyone seeking a swift collection of an outstanding debt.’
‘We partnered with Sterling regarding a recruitment placement fee due to us from an overseas client based in the U.S. Sterling took an understanding and comprehensive approach to this situation. Following their analysis they informed us they had identified assets in the UK (a subsidiary) and had proposed legal proceedings in the English courts which would then be followed with enforcement against the UK assets. The placement was unfortunately disputed although our strict protocol had been followed, however following negotiations and the debt recovery effort led by Sterling, an offer was made to pay 75% of the debt, which we accepted as we wished to be fair and just. This was a significant fee for us and as a boutique and well respected business in the sector this fast result ensured immediate payment which in turn ensured our cash flow. We avoided delays, uncertainty and any upfront legal costs. We would certainly work with them again if this rare and unfortunate situation should arise into the future.’
We have been using Sterling Debt Recovery for several years. I found their communications very effective. Many times when I heard a story from a client and went back to Sterling , I found that Sterling records and information was correct and reliable. They did a marvellous job by recovering £70k without damaging our relationship with the clients. Most of the debt was nearly written off but Sterling recovered very skilfully. Their records accuracy, legal knowledge and experience made me fan of Sterling debt Recovery.
I personally highly recommend this company to any small company dealing with occasional business to business debts or any size of larger company dealing with a high volume of debts.
‘For a consultancy of our size any payment default is significant, especially when the default is from a company that, unknown to us at the time of commencing work, has a history of CVA’s and closures.
After months of our trying to get a response with total ‘silence’ from our debtors the challenge was to go the legal route with accompanying expense with little prospect of payment or the Sterling route. I am so glad we chose the latter.
Sterling were incredibly professional and accomplished, we had part of the outstanding debt paid quite quickly and despite the debtor going ‘silent’ once again the shear persistence and knowledge of Sterling about debtor’s ‘avoidance’ techniques and how to put pressure on them led to the debt, including any fees and interest being paid in full. I am convinced without Sterling this would not have happened.
I have no hesitation of recommending Sterling to any company large or small to support any debt recovery process.’