‘My company is a recruitment agency specialising in the construction / technical sectors. It’s rare that clients refuse to pay us so I did not have much experience of using debt collection agencies or law firms. A construction / developer company owed us several thousand pounds for contractor fees but also c. £15k in temp to perm fees. We decided to use a local debt collection agency first and tested them out initially on the unpaid contractor fees, but it quickly became apparent seeing both their approach to dealing with the matter and lack of communication with me, that achieving the best results were unlikely. They did eventually collect the contractor debt but in an aggressive and unprofessional manner that could be damaging to my reputation. During that process it also became obvious that they did not have the sophistication or knowledge of the recruitment sector necessary to understand or collect the more technical temp to perm debt. This left me wondering as to whether using them was the right move, I decided to look for better options and to see if there was a specialist dealing with recruitment debt and I very quickly ended up speaking with Sterling. Sterling were a breath of fresh air… achieved a quick result, keeping me updated throughout and engaging with the debtor in a professional manner to retain my reputation. It’s evident that their knowledge in my sector of business has been absolutely invaluable in aiding them to achieve much faster results and with far better conduct than the previous company. I am currently considering use of their solicitor’s service to ensure any potential loopholes are dealt with in our processes too. Sterling Debt Recovery are leaps and bounds ahead of their competition and I will certainly recommend them to any recruiters, or any business as a matter of fact, who require an unpaid invoice to be collected.’

DIRECTOR, TEMP RECRUITMENT FIRM, BRADFORD

The Covid-19 pandemic has been tough on all of us, but even more so, when faced with unresponsive customers who aren’t paying their bills. As a small, relatively new business, every penny counts and we had a debtor who had ignored our countless attempts to collect money for in excess of three months.

We were lucky to have terms of business in place with them, and an email trail of our failed attempts to chase the money. We weren’t prepared to write the money off, so I started researching what we could do next and came across Sterling. From making the initial enquiry, to confirming they could act on our behalf to retrieve the money, the process couldn’t have been simpler or quicker. Within a few short weeks the debt had been collected, and Sterling repaid the money to ourselves within a month.

Although it’s the last thing you hope you will need to do to a client, if you do have to go down the path of debt recovery, I couldn’t recommend Sterling highly enough, and although I hope we don’t have any debtors in the future, should we find ourselves in that position, they will be the only company we contact.

textDIRECTOR, RECRUITMENT FIRM, SOMERSET

Sterling did a fantastic job for us in recovering debt we had planned on writing off. The process was incredibly straight forward and Sterling delivered a very professional service throughout. Sterling were recommended to me by a trusted contact and I’d pass on the recommendation to anybody looking for a debt recovery agency

OPERATIONS DIRECTOR, AWARD WINNING SEO / DIGITAL MARKETING CO.

We had been trying to get payment from a client for quite some time without any luck. They ignored all emails and phone calls so I was left with no option but to seek help from a reliable debt agency. After reviewing other competitors I chose Sterling largely based on the fact they have experience recovering money within our business sector. After providing them with the relevant info needed they started working my case immediately and I was very surprised at how quickly they were able to recover the debt. The whole process was hassle free and very smooth, and the best part is it didn’t cost me a penny as Sterling’s fee was recovered from the other side too! I cannot recommend them highly enough, I will certainly be using them again if and when the time arises.

RECRUITMENT CONSULTANCY, IT, FINANCE&ACCOUNTING, UK, DIRECTOR

“Sterling did a fantastic job collecting historic debts, some dating back over a year and in some cases, even collecting interest on the debt so therefore receiving more than we had expected. I would definitely recommend using Sterling as it has saved us a lot of unnecessary legal proceedings.”

PROFESSIONAL SERVICES BUSINESS, OPERATIONS DIRECTOR

‘We partnered with Sterling regarding a recruitment placement fee due to us from an overseas client based in the U.S. Sterling took an understanding and comprehensive approach to this situation. Following their analysis they informed us they had identified assets in the UK (a subsidiary) and had proposed legal proceedings in the English courts which would then be followed with enforcement against the UK assets. The placement was unfortunately disputed although our strict protocol had been followed, however following negotiations and the debt recovery effort led by Sterling, an offer was made to pay 75% of the debt, which we accepted as we wished to be fair and just. This was a significant fee for us and as a boutique and well respected business in the sector this fast result ensured immediate payment which in turn ensured our cash flow. We avoided delays, uncertainty and any upfront legal costs. We would certainly work with them again if this rare and unfortunate situation should arise into the future.’

INTERNATIONAL RECRUITMENT SPECIALISTS – NICHE SECTOR, DIRECTOR OF SALES

“In a business where we issue a large amount of mixed low and high value invoices to business customers, we have found a huge benefit both in time saving and increasing our cash flow, through using Sterling. We pass a file of late paying customers to Sterling, they collect the invoices, they increase the amount we get paid by the customer because of being late, and make the customer pay the debt recovery fee… brilliant.”

DIRECTOR, MANAGED PRINT SERVICES COMPANY, UK

“Sterling delivered payment as promised from a broken relationship with a client of my business who delayed payment and in the end tried backing out of our agreement and just refused to pay. I had spent far too much time and effort chasing and hearing promise after promise whilst the relation was deteriorating more and more. Sterling took the stress and burden of chasing for this payment away from me and resolved the dispute extremely fast. Any similar situations I’ll face in the future I will simply be passing to them to act on my behalf straight away.”

ADVANCED ELECTRICAL EQUIPMENT SUPPLIER, DIRECTOR

“We have used Sterling Debt Recovery’s services only a few times over the last year and have found them to be courteous and professional in their way of dealing with collecting debt. We would certainly recommend them to any business that needs support to collect payment from old outstanding debtors. Also, you don’t have to pay an up-front fee, but only when the debt is collected and is based on a percentage of that debt which means that any business can afford to use their services.”

ACCOUNTING, BUSINESS ADVISORY AND TAX CONSULTING FIRM, LONDON, MANAGER

“We have used Sterling Debt Recovery’s services only a few times over the last year and have found them to be courteous and professional in their way of dealing with collecting debt. We would certainly recommend them to any business that needs support to collect payment from old outstanding debtors. Also, you don’t have to pay an up-front fee, but only when the debt is collected and is based on a percentage of that debt which means that any business can afford to use their services.”

NATIONWIDE PROVIDER OF INTERPRETERS AND TRANSLATORS, OWNER/DIRECTOR:

At the end of last year, we experienced trouble with a client who stopped paying their bills and at the same started ignoring our emails and phone calls.  We eventually appointed Sterling Debt Recovery and were amazed at the speed with which they managed to recover funds which we had all but given up as lost.  The debt was paid in full with late payment fees and interest on top, which more than paid for the fees from Sterling.   They provided an incredibly efficient and effective service and were a pleasure to deal with:  friendly and responsive.  In addition they have provided valuable advice for the future wording of contracts to maximise the amount of fees and interest that can be charged in the event of late payment.  We would definitely use them again.

Finance Director, Software Company
“We have worked with Sterling debt recovery on several occasions & from the start they have been clear open & honest with what they can do for us.

Their fee structure is very clear & on the few occasions we have had to take action against clients for breaching our terms Sterling debt recovery has done an excellent job of communicating & resolving issues with these clients on our behalf.

Sterling debt recovery are now our first port of call regarding any outstanding debt issues.

I do not hesitate to recommend their services to other businesses.”

DIRECTOR, RECRUITMENT BUSINESS

One of our long term clients had built up a debt of £3300 and despite making repeated promises to pay no money was forthcoming. We tried sending a solicitor’s letter but this had no effect and we did not want to risk throwing good money after bad for legal action. For me it was business principal which made it important to collect these invoices. I had received an introduction from Sterling so I contacted them to find out what was on offer from debt collection agents. Sterling didn’t suggest jumping straight in with legal action, they just collected any relevant background info from me regards the debt and offered to work on a commission only basis with no payment up front. This was the result: 2 weeks later Sterling informed me they had negotiated to recover more than £4000 from the debtor, this being the total invoice value plus late charges. This meant that after deducting Sterling’s fee I would still recover more than the outstanding invoice value. I’m delighted with the service and if I have a bad debtor in future I’ll contact Sterling first.

RECRUITMENT SPECIALISTS IT & ENGINEERING, MANAGING DIRECTOR, SURREY

Coming up to retirement I had arranged to sell my automotive wholesale/retail parts business to another company which would leave me to collect all outstanding amounts